Thursday, September 04, 2008

I'd like a star

Yesterday I was on the line with customer service for an hour. Tonight is going to exceed that, although I was told yesterday that the problem would be dealt with. The problem? A little flight cancellation with a small airline in Tanzania, that's what. Last week(?) I received an email that my flight had been cancelled. Wrote Expedia to see what had happened, and they wrote me a nice wordy email that said "you need to call us in order to resolve this matter". Apparently my flight is still happening, but my place on it has been taken away?

I'm wondering if it's because my country of origin is the USA. Or perhaps because I'm merely a rich foreigner, maybe I won't notice? Maybe they want to upgrade me to a more direct flight?

In truth, though, it's probably because there was a 'glitch in the system' as we like to say nowadays. Oh how familiar I am with glitches in the system! Currently I haven't returned a book to interlibrary loan that is severely overdue (while I am capable of this, it has indeed been returned!) and I can't tell you how many times I've had to get off CampBrain so that another glitch in that system could be fixed.

One thing I am glad for - even though it's been annoying and I'm currently going on 55 minutes with a few different Expedia personnel, they do seem to have learned the kindness skill. Thanking me for waiting, thanking me for my patience, apologizing for the wait...

Too bad they don't give gold stars when you're 24.


No comments: